Online Privacy Policy

BioScrip Pharmacy Services, Inc. (“BioScrip”) is pleased to provide our customers with the convenience of an online pharmacy for ordering and re-ordering over-the-counter and prescription medications through a secure, user-friendly interface. Our website also includes tools and features designed to provide a useful resource for disease management information and to help track out of pocket medical expenses for you and your family.

BioScrip is committed to maintaining the privacy and confidentiality of our registered online users and visitors to our website (“you”). Our web site information privacy practices are designed to comply with applicable United States laws and regulations governing ecommerce and health information privacy. The following describes how we treat information received about you when you use or visit our online pharmacy. Certain information we collect in connection with our online pharmacy may also be subject to the Health Insurance Portability and Accountability Act (“HIPAA”). Please refer to BioScrip’s HIPAA Notice of Privacy Practices for additional information on how we may use and disclose information covered by HIPAA.

This website is designed to be used and accessed by users over the age of thirteen (13). We do not collect personally identifiable information from children we know to be under the age of thirteen (13). This website is intended to be used by United States residents. Individual residents of countries other than the United States are explicitly advised that the terms of this Online Privacy Policy shall apply to any information we gather through the use of this site.

If you use this website, you are responsible for maintaining the confidentiality of your access information, including your account number, user identification and password, and for restricting access to you computer. By registering on this website as an online pharmacy user, you agree to accept responsibility for all activities that occur or any transactions that are made through use of your password.

Information We Collect

General. When you visit our website, either a guest or as a registered online pharmacy user, we may collect “non-personally identifiable information” from you. We only collect “personally identifiable information” from persons who provide us with the information we request in order to create and access an individual registered online pharmacy user account. Only individuals who create a registered online pharmacy user account will be eligible to utilize the full range of features and services available on our website, including our online pharmacy services.

Non-Personally Identifiable Information. “Non-personally identifiable information” is information that we collect from you that cannot be used to identify or contact you, such as your site browsing patterns or demographic information.

Personally Identifiable Information. “Personally identifiable information” is information that we collect from you such as your name, address, telephone number, date of birth, social security number, group health insurance member identification number, employer information, e-mail address, billing information, credit card number, non-prescription product interest and purchasing information, and prescription information. We will collect your personally identifiable information when you register and create an online user account and use our website or log onto your account.

How We Collect Information

Personally Identifiable Information. We collect personally identifiable information about you when you actively give us this information. Examples of this include when you become a registered user, respond to our surveys, give us feedback, and request information.

Non-Personally Identifiable Information. We also collect non-personally identifiable information from you by tracking your use of the our website, often through the use of cookies

Cookies. A “cookie” is a small data file that is sent to your browser from a web server that you access and stored on your computer’s hard drive. This cookie enables us to gather non-personally identifiable information and customer statistics about customer browsing. This data is aggregated and does not isolate the habits of a particular user. Browsing information may include: how many visitors came to our site, which pages were most often visited, and how longer users stayed on our website. This information allows us to make improvements to the website to better serve our customers in the future.

Cookies also allow us to gather certain information that distinguishes you as a customer. This data file may contain information (such as a unique user ID) that a web site may use to track certain things. Once you have logged in as a registered user, cookies capture information which will allow us to identify you in the future. By having this information stored in a cookie, you no longer have to provide this same information to us in the future when placing orders. This cookie information also enables our web application to display information only available to you as an individual. For example, when you log into your account, a cookie enables us to display your order status or prescription history. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. By changing your preferences, you can choose to accept all cookies, or have your computer warn you each time a cookie is being sent, or you can choose to reject all cookies. If you choose to reject cookies, you will be required to re-enter your information frequently when you navigate our website.

As part of their basic functionality, most browsers provide information about the operating system (e.g., Windows or Mac), web browser version (e.g., Netscape, Internet Explorer), and Internet Protocol address of the computer station they are running on and the domain name of your Internet service provider (e.g., America Online, Earthlink). This information is available to every web site a user visits

How We Use Information

Personally Identifiable Information. We use your information for customer service, to fill your orders, send you email alerts, provide you with information you may request or other information we think may be of interest to you, and to send you prescription refill reminders, order confirmation and shipment information, and to contact you regarding your account with us. We may also use the information that you provide to communicate information about new products and services. We also use your personally identifiable information for internal research purposes. This allows us to better understand your needs and to provide you with better service. We will not sell your personally identifiable information to any third party without your written authorization to do so.

Non-Personally Identifiable Information. We sometimes use the non-personally identifiable information that we collect to improve the design and content of our web site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how visitors and registered users use and navigate our web site, as well as to offer you products, programs, or services.

Additionally, we may take your personally identifiable information and make it non-personally identifiable, either by combining it with information about other individuals (aggregating your information with information about other individuals), or by removing characteristics (such as your name) that make the information personally identifiable to you (de-personalizing your information). Given the nature of this information, there are no restrictions under this Privacy Policy upon our right to aggregate or de-personalize your personal information, and use and/or share with third parties the resulting non-personally identifiable information in any way.

How We Share Information With Others

All Accounts. We may hire agents and contractors to perform services on our behalf including, without limitation, facilitating some aspects of our web site, sending e-mail to you, and handling our billings, and other business operations. These other companies may be supplied with or have access to your personally identifiable information for the purpose of providing these services to us or on our behalf.

Agents and contractors of BioScrip who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Online Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for BioScrip and as otherwise required by law.

We may disclose and use your information in special circumstances where we believe in good faith that such disclosures: (a) are required by law, including, for example, to comply with a court order or subpoena; or (b) will help to enforce the Terms of Use for our website; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of the BioScrip site, BioScrip and/or third parties, including the safety and security of property that belongs to BioScrip or third parties.

In the event that all of our business assets are transferred to or acquired by another company, your information may be one of the transferred assets.

Health Insurance. If prescription coverage is provided through your health insurance issuer or group health plan, your health plan, insurance issuer and/or third party administrator will have access to all of your information. We are not responsible for the use of your information by your health plan, insurance issuer or health plan administrator.

Manage Prescriptions for Family Members. While at the BioScrip web site, your information can be accessed through your username and password or, if you selected the “auto login” feature, through the unique identifier stored on your computer station.

As an individual registered user, you may also authorize access to certain portions of your account information by designated family members, caregivers, or other individuals involved in your care. This feature is specifically designed to simplify the prescription order process for families and other registered users who wish to link their accounts for ease of administration or other personal reasons.

In order to establish a linked account group, each individual registered user of the linked account group must agree to provide access to the other members of the account group by signing an authorization form. If you agree to provided access to your account information through a linked account group, another authorized group member will only be able to access your existing prescription numbers, order/refill history, and payment information. Specific medication information is not available through linked accounts. If you have questions regarding establishing a linked account group, please contact us.

Links to Other Web Sites

The BioScrip web site may contain links to other sites whose information practices may be different than ours. These links are provided as a convenience to our users and do not constitute affiliation with, an endorsement or sponsorship of the web sites or the parties that operate those sites. BioScrip is not responsible or liable for the information collection practices or content of such linked sites. Any information you provide to those third parties is not subject to the terms and conditions of this privacy policy. Visitors and registered users who link to other web sites through the BioScrip web site should consult the other sites’ privacy notices, as we have no control over information that is submitted to, or collected by, these third parties.

Security

Our web site allows you to order over-the-counter medications and prescriptions through Secure Socket Layer (SSL) technology. SSL technology provides for the secure transmission of information you give us over the internet

BioScrip uses technology based security controls to protect your personally identifiable information from unauthorized access, loss, misuse or alteration when it is in our possession. The personally identifiable information that we collect about you is stored in limited access servers, password protected and accessible by only a limited number of our personnel. We will maintain additional safeguards to protect the security of your personally identifiable information.

Although we take these measures to protect the security of your information, no security measures are perfect or impenetrable and we cannot guarantee the security of any information you transmit to us. You transmit such information at your own risk and agree that we will not be liable for any damages or injury that may result from unauthorized access to or use of your information.

How You Can Access or Correct Information

For instructions on how to access your personally identifiable information that this site has collected about you online, and to correct factual errors in such information, please send us an email at patientprivacy@bioscrip.com.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

How to Contact Us

If you have any questions or concerns about the Online Privacy Policy for this site or its implementation, please contact us by sending an email to patientprivacy@bioscrip.com or by sending us a letter at the following address:

BioScrip, Inc.
100 Clearbrook Road
Elmsford, NY 10523
Attention: Online Privacy Matters