Ask Customer Service

1. On the homepage, click on the Register link in the Get Started box located on the right side of the screen.
2. Type your First Name and Last Name into the text boxes as it appears on your prescription benefit card. If your prescription benefit also has a middle initial, you must also enter a middle initial in the box labeled Middle Initial. If you do not have insurance, or prefer to pay the cash price for your medication(s), your First Name and Last Name will be sufficient.
3. Type your Email Address into the text box. This email address will be used as your login. An email address can only be associated with one account on this system.
4. Create a password. The following requirements must be met for your password to be valid:
5. Must be at least 8 characters in length
6. Must contain at least 3 of the following:

• One lower case letter (a,b,c).
• One upper case letter (A,B,C)
• Either one number (0-9) OR one special character ($,#,%).

7. After typing your Password, it must be confirmed by typing it into the Retype Password text box.
8. Choose a security question from the pull down menu and then type in your answer to the question.
9. At the bottom of the form, type the words or code displayed by the CAPTCHA image exactly as it appears in the image. If you are unable to decipher the image, click on “Try another image.”
10. Click on the Submit button.
11. When registration is complete, you must check your email for an Activation Link. The email containing this link will be sent from customerservice@bioscrip.com. If you do not receive the email in your INBOX within a few minutes, check the SPAM or JUNK MAIL folders of your email system. You will not be able to log in until you have clicked the Activation Link in the email.

There may be several reasons that you are having difficulties logging in:

• If you recently registered an account on this website, your account must be activated. You should have received an email that contains an Activation Link. The email containing this link was sent from customerservice@bioscrip.com. If you have not received this email in your INBOX yet, be sure to check the SPAM or JUNK MAIL folders of your email system.
• Remember to use your email address as your username when logging in to the website.
• If you have forgotten your password, you may click here to have a new password generated and sent to you via email.
• If you have forgotten your username, you may contact our customer service department at the number or email address below and they will assist you.

If you still need assistance logging in, BioScrip Customer Service is accessible 24/7, 365 days a year. Simply email us at customerservice@bioscrip.com or speak to a customer service representative at (800) 677-4323.

1. On the left side of the screen, under Manage My Account, click on the link Prescription History.
2. This page will show prescriptions filled within the past year. If multiple patients are associated to your login, you can select a specific patient, or you can show all patients using the drop down box provided. Also, you can select the range of dates that you wish to search. The calendar next to the date fields can be used for convenience.
3. Click on Submit.
4. A list of prescriptions that were dispensed during those dates will appear.

1. To view a list of patients that you are able to order for, click on My Patients which is located on the left side under the heading Manage My Account.
2. A list of the patients currently associated with your account will appear. If there is an error or if you are not authorized to order medication for this person, you can either edit or remove their information from this screen.

1. Click on the link Add a Patient which is located both on the left side under the heading Manage My Account.
2. If the patient has previously ordered medication through BioScrip, he or she is considered an Existing Patient, meaning they already have a prescription history number. If this patient has never ordered medication from BioScrip, he or she is a New Patient.
3. If the patient is an Existing Patient, you will need certain pieces of information to continue. You will need either a prescription number (Rx Number) or an Insurance Member ID number. In addition, you will need the patient’s Date of Birth and the Zip Code that is on record with BioScrip. Once this information has been entered, click on Search. The existing patient’s information should appear for editing.
4. If the patient is a New Patient, enter his or her First Name, middle initial (MI), Last Name, Date of Birth, and Gender. If the patient is an adult with their own Phone Number and Email Address enter that information as well. If the patient does not have their own phone number or email address, enter the phone number and email address of the account holder. Click on Next.
5. You are required by HIPAA law to indicate in what capacity you have permission to order medication for this patient. If this patient is another adult for whom you are not the caregiver, he or she is required to sign a form (physically or electronically) that you have his or her permission to know information about his or her health status. Click here for the HIPAA form.

1. To place an order for a new prescription, click on the New Prescription link on the left side of the page.
2. Type in the name of the medication and click Search. You can also browse for the prescription name by clicking on the first letter of the medication name.
3. A list of the medication and available strengths will be provided. If a generic is available, that will also be listed. Select the desired medication and strength, and then click on Continue.
4. You will then need to select the quantity you wish to order. The pricing displayed is the cash price of the prescription quantity selected and does not reflect the price through a discount card or insurance plan.
5. If the quantity you want is not listed, use the Other Qty selection to type in the amount of medication you are looking for. Click on the Get Price button to update the page. Click on Continue.
6. You will now need to select the patient that will be prescribed this medication. If the patient is not listed, you can click on the Add Patient link to setup the patient information. Once the patient is selected, click on Continue.
7. Select if you will be paying the cash price or if you are using a discount card or insurance plan for the medication. Click Continue.
8. If you select to use an insurance plan or discount card, you will be given the option to have the order shipped immediately when the prescription is received, or to have the copay or discount price determined and emailed to you without shipping the prescription.
9. If you have a secondary insurance plan, you can provide this information as well. We will be able to process up to two insurance plans for a prescription. This is called a coordination of benefits. The first plan you select will be processed as the primary insurance plan. The second plan provided and selected will be processed as a secondary insurance.
10. Your doctor may fax a new prescription at (877) 517-9302. Due to Ohio Pharmacy law only a doctor can fax BioScrip a prescription.
• Note: Certain controlled substance medication cannot be faxed. These must be mailed to us at:
  BioScrip
  PO Box 1778
  Columbus, OH 43216
  
• If you have a question whether you have a controlled substance medication, please call BioScrip at (800) 677-4323.
11. You will now be asked for the prescribing physician name and phone number. The doctor’s first and last name, and the doctor’s office phone number are required fields. If you have the fax number at the doctor’s office, please include this, as it may help us to obtain a prescription for you.
12. Select the method by which we will receive your prescription. You can mail in the hard copy prescription from your physician, your doctor can call or fax in a prescription for you, we can transfer the prescription from another pharmacy, or you can request that we contact your doctor for the prescription.
13. Please review the prescription request information. You can also select the Auto-Refill option for the medication which will send out the next refill for the medication when it becomes due. If there are any changes to any of the information you have provided, please click on the corresponding Edit link on the right side of the information you wish to update. Once all is correct, you can click the Add to Cart link.
14. If you have more new prescriptions to add, you can click the Add New Prescription link. If not, you can Proceed to Checkout.

• Please place an order online for the New Prescription. When prompted, indicate that you are mailing in your hard copy prescription. If you need assistance with this process, please see How do I order a new prescription? Instructions above.
• After the order is placed, please mail the prescription to:
  BioScrip
  PO Box 1778
  Columbus, OH 43216

• By Phone:
  You may call our automated refill line at (800) 926-2455. Please have your prescription number(s) and credit card information ready when making this call. Please note that you will not receive an email confirmation when you order using our automated refill line. However, you can always check the status of your order by clicking on the Order Status link under Manage My Account.
• Automated:
  You may select to Auto-Refill certain medications by simply checking the box next to your prescription order. You will then be sent an email when the order is going to be processed. If a medication is not selected for Auto-Refill, an email reminder will alert you when you need to refill or renew a prescription.
• By Web:
  You may visit us at http://pharmacy.bioscrip.com and click on Refill Prescription, located on the left side of the page. There are three tabs: Ready to Order, In Progress, and Expired. If your prescription has been processed and has refills on it, it will be under the Ready to Order tab.
  If your prescription has no more refills, it will be listed under the Expired tab. This prescription must then be re-ordered and a new prescription will need to be obtained from your physician. You can select the expired prescription and we will contact the doctor for a renewal. If your doctor has changed, or the medication strength or dosing directions/quantity has changed, please place an order for a new prescription.
• By mail:
  You or your doctor may mail us your paper prescription; however, you must first order it online and specify that the prescription will be mailed to us. There is also the option for your physician to fax us the prescription, or we will be happy to call your physician and request the order.

• Your pricing will vary depending on your insurance benefit. You can call the Member Services or Pharmacy Help Desk phone numbers on your prescription card to get the most current information. Please note that drug pricing can change on a daily basis. A final determination of your co-pay cannot be made until your claim is processed.
• You may also place an order online. During the order process, you will be asked to select whether you want us to fill the prescription immediately or to email you when the copay information is available. If you select to be emailed, you will need to replace the order for the prescription when you are ready for us to ship the medication to you.
• This cost may also vary depending on the quantity of medication. Your prescription will be filled for the amount of medication that the physician prescribes. Be sure to advise your physician to prescribe for a 90-day supply (days allowed may vary by the plan). BioScrip will adjust the prescription to align with your plan guidelines.
• Payment must be received with each order.

• Once BioScrip has received your order, you should allow up to 10-14 days for delivery of your shipment.
• Our standard processing time at BioScrip Pharmacy is normally 2 to 5 days. This does not include delivery time. If processing tine is longer than 5 days, we will contact you to give notice of the delay.
• Expedited shipping is available for an additional charge, and can be selected during the online ordering process.
• We ship using FedEx (expedited deliveries) or FedEx SmartPost (standard delivery). FedEx SmartPost is a collaborative service between FedEx and the US Post Office where FedEx will carry the package to the post office that services your address, and the post office completes the delivery. This allows us to track the package through delivery. The tracking information is available at www.fedex.com.

• After logging on, click on My Patients, located under Manage My Account. You will be able to see all of the patients associated with your account. If you do not see the person's name you are looking for, click on Add Patients.You will be able to add members to the online account so that medications can be requested.

You may not be able to see refills online because:

• The medication you are looking for is out of refills or expired in our system. Please check the Expired tab listed in your Prescription History.
• You are ordering for a husband/wife/sibling and HIPAA compliance has not been explained to the policyholder so the online history has not been updated. Please have the policy holder contact customer service so HIPAA can be explained and the online history updated. The customer service number is (800) 677-4323. Click here for the HIPAA form.

BioScrip is able to fill Schedule II - Controlled Substances based on all applicable state and federal laws. A written prescription must be provided for us to fill these types of medications. Please print and fill out an order form and mail it in with your prescription at least 14 days before you need your fill. We ship class-II controlled substance medications signature required, so please include the best physical street address for this to be delivered to.

We support the following browsers: Microsoft Internet Explorer, version 7 and higher; Mozilla Firefox, version 3 and higher, as well as Google Chrome. Other browsers may function, but are likely to suffer from usability issues. For the latest versions of the supported browsers, please click the links for Internet Explorer, Firefox and Google.

Please call us toll-free at (800) 677-4323 or email us at customerservice@bioscrip.com

Under Manage My Account on the left side of the page, you can click on the link for My Account to update your email preferences. Items that you will receive emails on will be checked. To stop receiving emails for a selection, please uncheck the box. If there are selections that are not checked, but you wish to start receiving emails, check the box.

• Yes, you may select to have your prescriptions auto-refilled, if eligible. Some medications, such as controlled substances are not eligible for auto-refill because of the nature of the medication. If a prescription is not eligible, you will not be able to select the auto-refill option.
• To review your prescriptions and select auto-refill, please click on the Prescription History link under Manage My Account on the left side of the screen. You can click on the In Process/Current prescription tab to review medications that have been filled and are currently active. The option to select auto-refill is to the right of each medication. Just check the box and we will start auto-refilling that prescription.